Refund policy

Return

Return Merchandise Authorization (RMA) Procedures

1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us at info@usalaptopbattery.com to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products that you purchased from us must be returned 100% complete, including all components, original boxes and packing materials, manuals and other accessories provided by the manufacturer.
5. It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.
6. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through Email: info@usalaptopbattery.com or filling out the Application.. Items returned without RMA# will delay the process or be ignored.
7. All returns for refund have a 25% restocking fee, and must be completed within 30 days of the invoice date. In addition we do not refund the shipping fee.
Software may not be returned for a refund or credit. Any warranty is handled directly by the manufacturer.
We reserve the right to refer you directly to the manufacturer for all service.